Template Policy
Prices are in $USD.
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Thank you for choosing Mug Life Marketing + Creative for your digital product purchase.
We are committed to providing high-quality products and services to our valued customers.
Please read our no refund policy carefully before making a purchase. By completing a purchase, you agree to the terms and conditions outlined below:
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Digital Products: Our no refund policy applies to all digital products, including but not limited to e-books, templates, graphics, videos, software, and any other downloadable or digitally delivered content.
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Non-tangible Goods: As digital products are intangible goods that are instantly delivered or accessed upon purchase, we cannot accept returns, provide refunds, or exchange them for other products or services.
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Product Descriptions: We make every effort to provide accurate and detailed descriptions of our digital products to help you make informed purchasing decisions. It is your responsibility to review the product description, features, and compatibility requirements before making a purchase.
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Technical Support: While we strive to offer exceptional customer support, technical issues or difficulties with the implementation or usage of our digital products do not qualify for a refund. We recommend reviewing any provided documentation, guides, or contacting our support team for assistance.
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Your Responsibilities: It is your responsibility to ensure compatibility and suitability of the digital product with your device, software, or other equipment. We shall not be held liable for any incompatibility issues or lack of functionality resulting from your failure to meet the necessary requirements.
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Unauthorized Use: Unauthorized distribution, sharing, or reproduction of our digital products is strictly prohibited and may result in legal action. We track all purchases and closely monitor any misuse or copyright infringement.
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Exceptions: In exceptional cases, where a digital product is proven to be defective or significantly misrepresented, we may, at our sole discretion, consider offering a refund or replacement. Such cases will be assessed on an individual basis and require detailed documentation and evidence of the issue.
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Changes to Digital Products: We reserve the right to modify, update, or discontinue any digital product at any time, without prior notice. However, if you have already made a purchase, you will still have access to the version of the product available at the time of your purchase.
By completing your purchase, you acknowledge and agree to abide by this no refund policy for digital products. If you have any questions or concerns regarding this policy or any of our products, please contact us at info@muglifemarketing.com and we will be happy to assist you.
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Please note that this policy is effective as of January 1, 2023 and supersedes any prior refund policies provided by Mug Life Marketing + Creative. ​
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